Complaint Investigation Report

No one is instructed to physically force residents out of a vehicle.” S2 denied using threatening language and added, “I remember Antonin hesitating that day, but I calmly asked if he needed help. There was no threat or aggressive tone used.”

W1, who was present during the incident, stated that a staff member from the facility spoke in Tagalog, and while W1 could not definitively confirm that the staff threatened R1. W1 stated, “I heard her say something quickly in Tagalog—not sure if it sounded angry or not. LPA also interviewed S3 who stated” I didn’t see S2 grab him or force him out, and I wouldn’t say she was yelling.” R1, when asked about the event, stated, “I don’t remember anything bad. I was just tired that day.”

Allegation: Resident is not being accorded dignity in their personal relationships with staff - Unsubstantiated.

W1 stated that R1 appeared reluctant to get out of the car upon returning from the day program, and W1 wanted to ensure everything was okay with the interaction between staff and R1. LPA interviewed S1 who explained that the facility provides regular training to staff on respectful communication and maintaining client dignity. S1 stated, “We make it clear that residents should be always treated with patience and care. If any staff spoke inappropriately, it would be addressed immediately, and we have not had those incidents at this facility.”

S2 stated, “R1 moves at his own pace sometimes. We don’t pressure him—just to offer help if he wants it. He’s treated with respect like everyone else.” R1 shared during the interview, “They’re nice to me. I don’t have problems with staff.” R1 did not express any discomfort or concerns related to how he is treated at the facility.