Senior Care Records.

Complaint Investigation Report

Haven Home, Dublin01/23/2025Licence 019200746

Census6
Date signed01/23/2025 02:54:50 PM
The inspector’s account

S1 stated C1 have a behavior of being aggressive and started to move C1 hands and started yelling, then takes all C1 clothes off. C1 gets aggressive when C1 saw W because C1 was not used to being picked up by W. When C1 walked toward the door S2 noticed C1 started to move C1 hands and started yelling. That was when S2 knows that C1 will start taking of C1 clothes and becomes very agitated. The facility worked with C1 behaviorist and they had a routine for C1. S2 and S3 stated they tried to keep C1 calm and redirected C1, but when the door opens and C1 saw W that’s when C1 started to have the agitated behaviors. S2 and S3 was trying to help C1 from being violent and drop to the floor. S2 was hold C1 shirt down and S3 was trying to keep C1 pant up. C1 drop to the floor and started yelling and kicking. W stated that W was standing outside and saw that S2 and S3 was hold down C1 and W stated that W assume that they are hurting C1.

Based on interviews and record reviews conducted, the above allegations are unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and a copy of this report was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction