Complaint Investigation Report

015600538-3-16-2023-15-AS-KHOS-CQJMLW-20230403094300

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/06/2023 and conducted by Evaluator Kelly Nguyen

COMPLAINT CONTROL NUMBER: 15-AS-20230306170222

Staff abused client by hitting the stomach.

On 3/16/2023 at 10:00 AM, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct complaint investigation for the above allegations. LPAs met with Administrator Isabelo Remigio and explained the purpose of the visit.

During the course of the investigation, LPAs obtained, reviewed clients IPP, contact information, hospital records and progress notes. LPA interviewed S1, S2, and S3, C1, C2 and C3. It was alleged staff abused client by hitting the stomach. However, based on information obtained, and interviews of C1’s, C1’s Regional Center of the East Bay Case Manager, S1, S2, S3 and Social worker. C1’s doesn’t like to stay at the facility and wants to go home. C1’s likes make up stories to be sent to the hospital, also C1’s likes to accused others of abusing C1’s if C1 doesn’t get what C1’s wants.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.