Complaint Investigation Report

The allegation: Staff made inappropriate comments towards resident: Staff left resident in soiled diapers for extended period of time

LPA interviewed R1, S1, and S2 stated one particular resident likes to yell and doesn’t like to have the diaper change. R1 states that “I can hear the person yelled at the staff. All the staff did was tried to calm the resident down. I heard that the resident yelled out leave me alone, and I don’t want to get my diaper change”.

The allegation: Staff are not providing activities for residents:

LPA observed the following during the tour on 9/22/22 that residents was interacting in the living room area singing and listening to music. Some residents were coloring, and some were watching television. Staff are providing activities for residents at the facility.

The allegation: Staff are not providing adequate food service for residents:

LPA observed on 9/22/22 residents are being provided with adequate food that are being served to the residents. LPA observed the facility provided a lunch menu for resident.