Complaint Investigation Report

Allegation: Staff did not safeguard residents personal property

It was alleged that staff did not safeguard residents personal property. Interview with W1 and W2 both revealed that the facility did not do an inventory list with a R1. However, interviews with S1 and S2 disclosed that during the time of admission, family members of R1 and R2 refused to sign the Client/ Resident Personal Property and Valuables (LIC621) form. Interview with W4 revealed that when R3 moved to the facility, W4 had to drop off R3’s belongings to the front desk and the facility will take inventory and label all R3’s belongings. Interview with 5 of 7 residents all stated that they have not observed any of their belongings missing or misplaced while staying in the facility.

S1 stated that per W1 and W2, R1 and R2 had their rings when they first arrived at the facility. Photos obtained on the visit conducted on 4/21/26 showed that on 2/5/26, R1 and R2 did not have their rings on. S1 stated the staff members usually take photos and videos of residents when they first arrive to show family members how residents adapt to their community with the family consent. Interview with W6 indicated that R1 and R2’s 1:1 caregiver provided by the facility took photos of R1 and R2 that showed both residents did not have jewelry on when they first moved into the facility.

Based on interviews and record reviews conducted, the above allegation that staff did not safeguard residents personal property is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated .

Allegation: Staff did not ensure resident was changed/cleaned properly

It was alleged that staff did not ensure resident was changed/cleaned properly. Interview with W1 and W2 indicated that there was an incident that occurred that left a resident without underwear and the resident ended up defecating in their pants.