Complaint Investigation Report

Interview with W1 indicated R1 has lived at the facility for about 15 year and R1 have not expressed concerns to W1 about R1's care provided by facility staff.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted with Haidie Bautista over the phone. Administrator was not able to be at the facility and authorized house manager, Nelson Juta to sign CCLD reports. A copy of this report provided.