Complaint Investigation Report

Residents are being neglected during overnight shift while in care

Interview with residents revealed that staff would always respond to call buttons. R1 stated that overnight staff would come and check on R1 and pendent response time varies. Interview with staff indicated that if one staff cannot respond to call button, then another staff would get the call and would respond to the call button.

Staff are not meeting the needs of the residents

Interview with residents indicated that staff are good about assisting residents with ADL (Activities of Daily Living) care. R1 stated that staff assist with diaper changes and would always get help from staff. Interview with staff revealed that residents are checked for incontinence care at the beginning and end of each shift. S4 stated residents diaper changes are about 2-3 times per shift, but some residents are checked more frequent.

Staff are yelling and mistreating residents

Interview with residents revealed that staff are nice to residents and have not witnessed staff yell or scream at residents. R8 stated that staff treats resident well.

Staff are placing residents in an unsafe environment

Interview with residents and staff revealed that when staff mop the floors, there are yellow triangle signs that is put up warning of wet floors. Staff stated these signs are available at each floor for staff to put on the floor after mopping the floors.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore these allegations are UNSUBSTANTIATED .

No deficiencies are being cited on this date.

Exit interview conducted with Ciara Flores. A copy of this report provided.