Complaint Investigation Report

585000698-5-6-2025-59-AS-KHOS-DGPSBV-20250515134434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/25/2025 and conducted by Evaluator Kerry Hiratsuka

COMPLAINT CONTROL NUMBER: 59-AS-20250225121819

Staff do not keep resident's room cleaned

Licensing Program Analyst conducted the investigation into the allegation above. LPA met with Executive Director Tracy Freudendahl.

LPA interviewed witnesses, staff, and residents. Based on the interviews the resident rooms are not cleaned thoroughly and some of the bathrooms were not cleaned at all.

Based on the information gathered through interviews, LPA was able to determine that the allegation is substantiated. Therefore, the Department finds the allegation to be Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Please see 9099-D for the deficiency sited