Complaint Investigation Report

The complaint alleges that Staff does not assist resident in a timely manner. LPA reviewed call bell records and interviewed residents and staff. LPA looked at call bell records for 10/05/2024 through 10/07/2024 and found that R2 and R3 had used the call bell system a total of 11 times. The response times were: 2 calls were under 5 minutes, 2 were 5-6 minutes, 2 were within 10-13 minutes, 3 were within 15–17 minutes, 1 was 28.37 minutes, and 1 was 42.38 minutes. Response times over 15 minutes indicate staff did not respond to the care needs of R2 and R3 in a timely manner, therefore the allegation that Staff does not assist resident in a timely manner is substantiated. Based on LPA observations, interviews and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 & Chapter 8), are being cited on the attached LIC 9099D. A civil penalty was issued today for $250.00 for repeated citation within 12 months. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted & appeal of rights given.