Complaint Investigation Report

Allegations of “Personal rights” and “Staff did not safeguard residents’ personal belongings” were investigated.

The complaint alleges Personal Rights were violated when staff member ( S1) denied a resident (R1) the right to buy and drink their favorite beverage as a punishment for taking another resident’s drink without asking. LPA interviewed staff and residents and found that statement to be false. It is true that R1 borrowed a beverage from another resident without asking, however it is incorrect that R1 was repeatedly verbally punished for this action or denied the right to enjoy their favorite beverage. LPA conducted interviews and found that S1 discussed the situation with R1 and the issue was resolved by R1 replacing the borrowed items (beverages). The complaint states that it was unfair that the resident was required to buy a whole case of the item when they only took 3; but the item can only be purchased by the case. R1 expressed their understanding and stated that they were satisfied with the resolution as R1 would get to keep the additional beverages for their own enjoyment. The Department has investigated the complaint

alleging “Personal Rights” were violated and have found that the complaint