Complaint Investigation Report

There was a satisfactory supply of linens and hygiene supplies for residents. There was also an ample supply of perishable and nonperishable food as required by Title 22, and water temperatures were within regulation.

LPA conducted interviews with 7 of 9 clients (C1-C7); no one stated to LPA that the actions of staff members create an unsafe environment. Clients’ statements indicated satisfaction in the services and programs provided by the facility. LPA also conducted interviews with 6 of 6 staff members (S1- S6) none of which stated that they felt staff have caused an unsafe environment due to staff being unresponsive or not responding to safety issues timely. In addition, clients and staff did not disclose to LPA that they are threatened by staff. Due to contradicting information provided by complainant and a lack of corroborating evidence, the allegation is found to be unsubstantiated.

A finding that the complaint allegations, Staff did not provide a safe environment for clients and other staff members is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.