Complaint Investigation Report

574700001-1-2-2024-47-HC-WSCT-CZY2T9-20240129164023

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/19/2023 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20230919102046

Home Care Aides do not have required training.

Home Care Services Bureau (HCSB) Associate Government Program Analyst (AGPA) Megan Vigil arrived at the business office of Comfort Keepers on 1.2.24 at approximetley 10:00am and was greeted by Designee, Jorge Preciado.

AGPA Vigil conducted an annual inspection and discussed the complaint allegation. Upon completion of the file review, AGPA Vigil delivered the findings of the inspection to Designee and verified no discrepancies were found.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.