Complaint Investigation Report

577005341-4-28-2022-21-AS-KMOA-CF9NWM-20220610104944

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/28/2022 and conducted by Evaluator Jill Nakagawa

COMPLAINT CONTROL NUMBER: 21-AS-20220228111741

Residents are not being provided services.

Licensing Program Analyst (LPA) Jill Nakagawa and Chris Arnhold arrived unannounced and met with Miriam Faris, Administrator to continue this complaint investigation and deliver findings. During the course of this investigation, the facility was toured, records were reviewed, and interviews conducted.

Residents not being provided services – this complaint alleges that the residents are not being provided showers, being fed, nor being provided bathroom services. LPA reviewed resident documents which show dates and times of residents being fed, toileted, and receiving grooming assistance. These reports demonstrate that the residents are indeed being fed regularly, bathroom services are being provided and showering assistance is provided. Report showed the date and time of a shower, whether it was completed or refused, and how much time was spent with the resident.

LPA reviewed 6 months’ worth of staffing records for the facility and found facility had staff to meet the needs of the residents.

Based on this information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No citations issued.