Complaint Investigation Report

577000881-7-9-2025-21-AS-CMAZ-DKAU9B-20250806152251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/01/2025 and conducted by Evaluator Jill Nakagawa

COMPLAINT CONTROL NUMBER: 21-AS-20250701115424

Staff did not ensure a resident's room is properly operating

Licensing Program Analyst (LPA) Jill Nakagawa arrived unannounced to initiate a complaint investigation regarding the above allegation and delivered findings. LPA met with Karrie Silvey, Executive Director, to discuss.

LPA made an inspection of the resident's (R1) room and found the air conditioning unit to be inoperable. R1 stated that they had reported the broken unit to facility multiple times but unit had not yet been repaired. Front desk received a call from R1 on 6/9/25, and a work order was filed. Facility did provide R1 a portable unit to use as a temporary measure until repairs can be made. LPA reviewed maintenance and staff records and found that facility was in the process of making repairs. A private repair company did inspect the unit on 06/09/2025. Parts were submitted for approval, ordered and upon receipt a repair date was scheduled for 07/10/2025. Based on review of documentation the allegation that Staff did not ensure a resident's room is properly operating is unsubstantiated. Although the allegation may have happened there is not a preponderance of evidence to substantiate the allegation therefore the allegation is unsubstantiated.