Complaint Investigation Report

LPA Jensen also reviewed findings related to an independent investigation conducted by Valley Mountain Regional Center wherein it was substantiated that a personal rights violation occurred.

Based on multiple staff members confirming that C1 was excluded from program and 2 staff members alleging that C1 was spoken to in a manner that could be perceived as inappropriate, the allegation of "Staff spoke inappropriately to client in care" is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met.

Deficiencies are being cited pursuant to the California Code of Regulations (CCR) Title 22, Division 6. Failure to correct deficiencies may result in the assessment of civil penalties.

Technical assistance was provided on staff training opportunities. An exit interview was conducted and a copy of this report was provided.