Complaint Investigation Report

Based on reviewed paperwork and interview with staff, on the information provided, it was unclear if staff are threatening resident with eviction, therefore the allegation was deemed UNSUBSTANTIATED.

Staff are not providing reasonable accommodations for resident- LPA Lund reviewed facility paperwork and interviewed staff. Based on reviewed facility and interview with staff LPA Lund reviewed the pet policy from the facility which Resident (R1) signed on 7/11/2025. The pet policy states that it is the discretion on the Executive Director’s for resident’s to have pets or not. R1 had a pet who passed away and per discretion of Executive Director was not allowed to have another pet.

Based on reviewed facility and interview with staff, on the information provided, it was unclear if staff are not providing reasonable accommodations for resident, therefore the allegation was deemed UNSUBSTANTIATED.

As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.