Complaint Investigation Report

Through interviews with Staff and records review. Client’s (C1) Valley Mountain Regional Center Individual Program Plan (IPP) dated 6/11/2019 states that C1 is prone to skin rashes in the folds of skin and apron area. Staff are to assist C1 to apply cream to the areas that are prone to rash. Through interviews with staff and witness, C1 often denies staff’s help on applying cream, and when C1 denies help the facility documents the attempts.

Through interviews with Staff do have to speak directly or loud with Client’s in care at the facility. If Staff may offend Client’s in care, but Staff have not heard other Staff or Clients say anything derogatory to each other. If Staff would have heard other staff talking derogatory to clients in care, they would notify management.

Although the allegation may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Administrator Diana Moreci and a copy of report was left.