Complaint Investigation Report

Through interviews and records review from the facility. In 2016 Client (C4) had an injury while at the facility to C4’s upper body that eventually took surgery to remove the excess skin from the injury. The facility followed the plan of care and C4 has since recovered from the injury. C4’s Valley Mountain Regional Center Individual Program Plan (IPP) dated 9/20/2018 is diagnosed Impulse Control Disorder, Depression and Anxiety for which C4 is following C4’s plan of care.

Through interviews with staff, witnesses and records review the facility has had history of complaints substantiated for medication errors and not giving the clients medication in a timely manner. It is unclear at the time of the complaint if there where are any such records. It is the facility responsibility to report any inaccuracies to Valley Mountain Regional Center and Community Care Licensing (CCL).

Although the allegation may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.