Complaint Investigation Report

547208958-5-21-2024-24-AS-SMOA-D65JSG-20240611071819

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/06/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240306090245

Staff do not ensure that resident is being administered medications as prescribed.

Staff are not able to understand resident’s care needs due to language barrier.

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Licensee Angela Ramos and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews and record review the facility did not have accurate centrally stored records and Resident had been relocated at the time of initial licensing visit. Although some staff may have a language barrier; two staff are on duty per licensee. Based these records the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated