Complaint Investigation Report

547202809-7-19-2024-24-AS-SMOA-D9NLDC-20241002083940

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/02/2024 and conducted by Evaluator Kelly J. McClurg

COMPLAINT CONTROL NUMBER: 24-AS-20240402150019

Staff do not ensure clients medications are properly administered.

A Complaint visit was conducted by Licensing Program Analyst (LPA) K. Mcclurg met with Mental Health Program Manager II (MHPM II) Rosie Ruiz (Maduena) & stated purpose of visit, & was allowed to proceed. LPA called & spoke with Interim Administrator (IAdmin) Phillip Delgado by telephone & stated purpose of visit. IAdmin not available to join LPA during visit. MHPM II authorized to sign for receipt of this report(s).

LPA reviewed allegation & discussed incident regarding client being given another client's medication. It was also determined that 3 identified clients did not receive medication as prescribed.

Exit interview conducted with MHPM II. Report provided.