Complaint Investigation Report

547204112-11-6-2024-24-AS-SMOA-DBCLSM-20241125080056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/15/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240515153915

Staff are inappropriately transporting the clients

Staff do not ensure a facility vehicle is properly maintained

Staff are limiting the clients activities while in care

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Program Director Cathy Ramirez and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews and record review facility is operating within ratio however may have been out of compliance with staff call outs. The Department did not find any evidence of clients be transported inappropriately. Vehicle maintenance records were reviewed to ensure vehicles repair is maintained. However, one vehicle is out of commission due to technical issues. No evidence was found limiting client’s activities while in care.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.