Complaint Investigation Report

547204112-7-17-2023-24-AS-SMOA-CVVLVS-20230921090603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/26/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230626160510

Proper staff-client ratios are not being met

The Department conducted interviews and reviewed records. Based on interviews conducted with the Administrator prior to outing schedule changes due to construction; clients, family, & Regional center were notified verbally. Client’s input is taken into consideration on a daily basis. Facility did not have documentation of daily staff/client outing records however if there is a staff shortage then three administration staff are available to fill in when needed.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted with Administrator. A copy of this report was signed and given to Licensee, whose signature confirms receipt of this report.