Complaint Investigation Report

Licensing Program Analyst (LPA) B. Miranda conducted the complaint investigation visit to the facility. During this visit LPA conducted interviews with staff and resident regarding allegation. The Department has investigated the complaint alleging: Facility Staff did not ensure facility was free from pests .

Based on observations and interviews conducted the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated .

Exit interview was conducted and a copy of this report LIC9099 was provided to Administrator Rachael Gardiner .