Complaint Investigation Report

547201356-3-23-2026-24-AS-AWAN-DV5V63-20260617160853

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/17/2026 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20260217161135

Health/Wellness Director Crystal Alaniz and Executive Director Trevin Willis.

Staff did not ensure that facility elevators are operable.

On 3/23/2026, Licensing Program Analyst (LPA) K. Kaur arrived unannounced to conduct a subsequent complaint inspection to deliver findings. LPA met Health/Wellness Director Crystal Alaniz and announced the purpose of the visit. Executive Director Trevin Willis was contacted and arrived a short time later.

The Department investigated the allegations listed above. Based on interviews with Administrator, staff and residents, the facility has been working with TK Elevator Corporation to fix the elevator since December 2025. TK Elevator Corporation has come out several times to resolve the issue, and the elevator was operable for short periods but stopped working again. Repair is ongoing and the facility has another elevator available for use.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are UNSUBSTANTIATED.