Complaint Investigation Report

547201356-4-10-2023-24-AS-SMOA-CQUL2P-20230413082236

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/12/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230112092851

Staff is causing harm to a resident while in care

Licensing Program Analyst (LPA) K. Kaur conducted a subsequent complaint inspection to deliver findings. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike and explained the purpose of the visit and reviewed the elements of the allegation. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews conducted and documents reviewed no incident was found that showed evidence of staff causing harm to resident in care.

Based on the interviews conducted, the allegations listed above are UNSUBSTANTIATED. Although the

allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur; therefore, these allegations are unsubstantiated.