Complaint Investigation Report

547206596-12-2-2024-24-AS-SMOA-DBWL2K-20241213072224

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/05/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240805092419

Licensee does not ensure that there is sufficient staffing to meet the needs of residents in care.

Residents are sustaining falls due to lack of staff supervision.

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for subsequent complaint inspection. LPA met with Executive Director Lauri Aguilar and discussed the purpose of the visit and the elements of the allegations. LPA delivered the following findings.

The Department investigated the allegations listed above. Based on interviews conducted and records reviewed the facility had sufficient staffing to provide care although staff needs were changing due to census. Based on records reviewed no major raise in falls was found.

Based on these findings, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.