Complaint Investigation Report

547206596-10-17-2024-24-AS-KHOS-DBNM2T-20241205081405

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/16/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20241016151014

Licensing Program Analyst (LPA) K. Kaur arrived at the facility to conduct an initial 10-day complaint inspection. LPA met with Executive Director Lauri Aguilar and discussed the purpose of the visit and the elements of the allegations. Health and Wellness Director Kassandra Hernandez joined a short time later. LPA delivered the following findings.

The Department investigated the allegations listed above. Based on interviews conducted and records reviewed it was discovered (R1) Residents are missing medications. Medication audit revealed residents’ medication was not logged in the MAR(s) or the Medication narcotics Log as given but pill count was short by 3.

The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. See citations on the attached LIC9099D. Exit interview was conducted with Executive Director, a copy of this report and appeal rights were provided.