Complaint Investigation Report, 07/17/2023 — Quail Park Memory Care Residences, Visalia CA

Complaint Investigation Report

Quail Park Memory Care Residences, Visalia07/17/2023Licence 547206596

Census25

Date signed07/17/2023 12:05:03 PM

The inspector’s account

547206596-7-17-2023-24-AS-SMOA-CVVLUW-20230921090436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/30/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230630163629

Staff did not treat resident in care with dignity and respect

The Department investigated the allegation listed above. Based on interviews conducted and review of facilities internal investigation the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur or did not occur.

Exit interview conducted with Executive Director. A copy of this report was signed and given to Adminstrator, whose signature confirms receipt of this report.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction