Complaint Investigation Report

547206596-3-27-2023-24-AS-SMOA-CTQKC2-20230714074623

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/23/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230323151259

Resident hit another resident while in care.

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for an initial 10-day inspection. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike and explained the purpose of the visit and reviewed the elements of the allegation. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews conducted and documents reviewed; an altercation did occur between two residents; however the facility separated the residents immediately and have taken steps to prevent another incident from occurring.

Based on the interviews conducted, the allegations listed above are UNSUBSTANTIATED. Although the

allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur; therefore, these allegations are unsubstantiated