Complaint Investigation Report

547209004-3-7-2025-24-AS-AWAN-DF6M5A-20250327091759

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/18/2024 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20240718093610

Facility staff handled resident in a rough manner.

Facility staff inappropriately spoke to resident in care.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. LPA met with Office Manager, Peggy Silviera and Administrator, Jeff Moyer on the phone and informed them the purpose of the visit.

During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Facility staff handled resident in a rough manner, and Facility staff inappropriately spoke to resident in care. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.