Complaint Investigation Report

547209004-1-15-2026-24-AS-SMOA-DQK2WN-20260121164550

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/25/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20251025043019

Staff did not meet resident's oral hygiene needs while in care.

On 01/15/2025, Licensing Program Analyst's (LPA) Sarah Hurt and Shawna Doucette arrived to the facility unannounced to deliver findings on the above allegation. LPA met with Facility Administrator, Kim Santos, and stated the purpose of the visit.

Regarding the allegation Staff did not meet resident's oral hygiene needs while in care. Reporting Party stated upon further review Resident 1 lived at a different facility location. Resident 1 was not a resident at this facility. Based on the information received, we have found that the complaint is Unfounded, meaning that the allegation is false, could not have happened, and/or is without reasonable basis, therefore, we have dismissed the complaint.

No deficiencies cited. Exit interview conducted with facility Administrator Kim Santos. A copy of this report was provided at the time of visit