Complaint Investigation Report

547206282-6-7-2023-24-AS-SMOA-CSQK9A-20230612074201

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/21/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230221155220

Clients sustained unexplained bruising while in care due to licensee neglect

Staff do not ensure clients' hygiene needs are being met

On 6/7/2023, Licensing Program Analyst (LPA) K. Kaur arrived unannounced to deliver findings. LPA explained reason for inspection and was granted entry by staff. LPA met with Licensee; Jose Pira who arrived a short time later. LPA discussed the elements of the allegations with the Licensee

The Department investigated the allegations listed above. The Department conducted interviews, reviewed records, and made observations. Based on observations, interviews conducted, and records reviewed, there was not sufficient evidence to indicate staff do not ensure clients' hygiene needs are being met or that clients sustained unexplained bruising while in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted with Licensee. A copy of this report was signed and given to Licensee, whose signature confirms receipt of this report.