Complaint Investigation Report

547208880-3-21-2023-24-AS-MHON-CQCN7M-20230328101258

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/15/2022 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20221215165937

Staff yelled and spoke inappropriately to resident

On 3/21/23 at 2:55 PM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to deliver findings. LPA explained reason for inspection and was granted entry by staff. Administrator Tara Allen was available by telephone and gave permission for staff to sign today's report.

During the course of the investigation, LPA reviewed records and conducted interviews. Based on records and interviews, there was not sufficient evidence to show staff yelled and spoke inappropriately to resident. The above allegation is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted via telephone. A copy of this report was given to staff Heather Rinehart, whose signature confirms receipt of this report.