Complaint Investigation Report

547208825-12-16-2024-24-AS-SMOA-DC22B3-20241216161427

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/21/2023 and conducted by Evaluator Alexandria Walton

COMPLAINT CONTROL NUMBER: 24-AS-20231221081404

Staff left client unattended in bathroom resulting in client falling

On 12/16/2024, Licensing Program Analyst (LPA) Walton arrived unannounced to deliver findings on the above allegations. LPA contacted Director, Jose Marquez via telephone, introduced self, stated the purpose of the visit. Director gave verbal permission for LPA to meet with Administrator, Gladys Hernandez

The department has investigated and found that the allegations: Questionable Death; Staff physically abused a client; Staff left client unattended in bathroom resulting in client falling; Staff verbally abused a client are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies issued during today’s inspection.

Exit interview conducted. A copy of this report was discussed and provided to Administrator, Gladys Hernandez, whose signature on this form confirms receipt of this document.