Complaint Investigation Report

547208825-2-13-2024-24-AS-MHON-D3RVEM-20240327162235

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/24/2024 and conducted by Evaluator Lisa Salazar

COMPLAINT CONTROL NUMBER: 24-AS-20240124083834

Staff neglected the hygiene needs of clients in care.

On 02/12/24, Licensing Program Analysts (LPAs) L. Salazar and A Walton arrived at the facility unannounced to deliver findings on the above allegations. LPAs were greeted by current Administrator, stated the purpose of the visit and was allowed entry into the facility. District Manager arrived shortly after and joined in the visit.

LPA Salazar reviewed facility records and resident's file, there is documentation observed evidencing routine personal care for R1's nails was conducted and no documentation showing Administrator arranged for Podiatry care.

Based on the information received, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D.

An exit interview was conducted and a copy of this report and appeal rights were provided at the time of visit. A plan of correction was completed prior to LPA's visit. POC cleared.