Complaint Investigation Report

547208819-6-23-2025-24-AS-KHOS-DJDPFR-20250708111709

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/18/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20250218012700

Staff did not properly address a client's change in condition while in care

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings allegations above. LPA met with facility Administrator Darlene Hathcock, and explained the purpose of today's visit.

Regarding the allegation Staff did not properly address a client's change in condition while in care. Resident 1 was admitted to the hopsital on 02/04/2025. Hospital intake records include a statement from facility staff indicating Resident 1 had been experiencing cough symptoms for several days prior to hospitalization. Resident 1's condition should have been addressed the day they began coughing. Based on records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Exit interview conducted with facility Administrator Darlene Hathcock, and copy of report provided.