Complaint Investigation Report

547208809-3-11-2022-24-AS-MHON-CCYLPH-20220329085559

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/10/2022 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20220110160058

Resident sustained scratches while in care as the result of rough handling by staff

On 3/11/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct complaint investigation visit and deliver complaint finding on the above allegation. LPA introduced self, stated the purpose of the visit, and met with Administrator Martin Vale.

During the course of the investigation, interviews were conduct with staffs and resident. Base on the staffs and resident’s interviews, the allegation resident sustained scratches while in care as the result of rough handling by staff, is UNFOUNDED, meaning they were false, could not have happened, and/or are without reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted. As a COVID-19 precautionary measure, a copy of this report will be provided via email. Report signed on-site.