Complaint Investigation Report

547208809-9-1-2023-24-AS-SMOA-CVNTGX-20230914144350

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/07/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230607155704

Executive Director/ Administrator Mandy Rancour

Staff failed to provide adequate food service

Insufficient staffing to meet residents’ needs

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Administrator Mandy Rancour and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. LPA conducted a kitchen tour and observed sufficient food supplies, review of menu records divulged sufficient food service. LPA observed during Lunch Meal a complete nutritional meal. Based on LPA observations common areas and resident rooms were clean and with adequate furnishings. Based on observations and record review facility has sufficient staff to provide care and supervision.

Based on observation and interview of staff and residents, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.