Complaint Investigation Report

547200844-8-21-2025-24-AS-SPIY-DMPL7L-20251022083032

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/13/2025 and conducted by Evaluator Katie Brown

COMPLAINT CONTROL NUMBER: 24-AS-20250813164158

Staff are not allowing residents to have full access to the facility.

Licensing Program Analyst (LPA) Katie Brown arrived at the facility unannounced to conduct the initial complaint investigation visit. LPA met with and discussed the allegation with Administrator (AD) Mandy Rancour. Investigation findings were delivered during this visit to AD.

During the visit, LPA toured the Assisted Living common areas of the community, including outdoors. LPA conducted staff and resident interviews as well as record review of facility documents. Copies were provided as requested.

Upon arrival, residents were observed sitting in the lobby area. Multiple residents were interviewed with consistant reports that all common areas including the lobby and restrooms near the lobby are open to residents and visitors. LPA was able to access the restrooms multiple times during the visit. This Agency has investigated the allegation listed above. We have found that the allegation is UNFOUNDED, therefore we have dismissed the allegation.

There were no citations issued. An exit interview was conducted and a copy of this report was left with AD.