Complaint Investigation Report

547200844-8-7-2024-24-AS-SMOA-D93KKB-20240913075805

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/26/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240326095324

Staff allowed residents to be left in soiled clothing for extended period

Staff are not addressing incontinence needs for residents in care

Staff are not addressing residents healthcare needs

Staff do not ensure residents room is kept free from mal odors

Staff do not ensure residents catheter bag is emptied in a timely manner

On this date, Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Administrator Katrina Sinift and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on Staff interviews and record reviews (R1) had an Autoimmune disease that required clothing changes often due to body fluids. R1 was being seen by multiple doctors however no treatment was available. Records were reviewed that documented catheter care for R2.

Based on records review and interview of staff, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.