Complaint Investigation Report

547200844-2-13-2026-24-AS-AWAN-DRNQZT-20260226113711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/20/2025 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20251120143046

Resident sustained a fall due to licensee neglect.

On February 12, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver findings for a complaint the Dept received for the allegations listed above. LPA met with Interim Administrator Vivian Villegas.

Regarding the allegation: Resident sustained a fall due to licensee neglect. LPA conducted interviews with staff and residents. During the interviews no comments were made stating or indicating the resident's had fallen due to neglect. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and a copy of this report was provided to Interim Administrator Vivian Villegas.