Facility Evaluation Report

On 11/25/25 Licensing Program Analyst (LPA) M. Garza completed an unannounced case management visit. Facility is currently without an Executive Director/Administrator effective 11/19/25. LPA met with Generations Program Director, Isabel Cervantes, explained reason for visit and was permitted entry into the facility. Residents observed in common areas.

This case management visit is being conducted due to issues found during complaint investigation for complaint #24-AS-20250605163501.

During interviews it was disclosed multiple residents had money and items of value stolen from them. During record review it was observed that the facility is not completing the safeguarding valuables (LIC 621). Regulations for safeguarding are not being followed.

Interviews and records reviewed show that all incidents of theft are not being reported to the appropriate agencies including Community Care Licensing, local law enforcement and or Long Term Care Ombudsman as required.

Deficiencies cited on attached 809D per California Code of Regulations, Title 22.

Exit interview completed with Generations Program Director, Isabel and Resident Care Coordinator, Brittany Polman. A plan of correction was developed by GPD and RCC and reviewed by LPA. A copy of this report, deficiencies and appeal rights provided.