Complaint Investigation Report

547200844-6-27-2024-24-AS-SMOA-D8HMAM-20240826092635

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/21/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240321081156

Staff did not ensure that resident could access call button

Staff did not provide adequate food service to resident

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Michael Herrera, LVN and explained the purpose of the visit and reviewed the elements of the allegations. Administrator Katrina Sinift was not available. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews, record review and observations resident did have access to a call button and pendant. Based on residents’ physical capacity it is undetermined if resident could utilize either. Resident was provided meals in room with the assistance of staff. Resident was new the facility and hadn’t adjusted to the facility meal schedule.

The above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.