Complaint Investigation Report

547200844-10-13-2025-24-AS-SMOA-DMMVR8-20251020163931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/07/2025 and conducted by Evaluator Jacques Leffall

COMPLAINT CONTROL NUMBER: 24-AS-20251007120512

Staff are not providing adequate food service to residents in care.

On 10/13/25 at 9:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Mandy Rancour.

The Department conducted an interviews with facility staff, reviewed facility records, and resident files food menu, food alternative menu and list of residents that contain food allergies.Per interview the facility is actively addressing and correcting concerns regarding issues and concerns residents have regarding the food during monthly food commitee meetings held every 10th day of the month. Persons attended are any residents who prefer to attend, the Administrator and Head Chef. LPA toured the kitchen and dining room areas. LPA observed the kitchen to be clean and food fresh and ready to serve.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report.