Complaint Investigation Report
547200844-10-2-2025-24-AS-SPIY-DM7L5K-20251006082717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Melinda Medina
COMPLAINT CONTROL NUMBER: 24-AS-20250619110641
Facility staff did not ensure to follow resident food restrictions.
Facility staff are not providing adequate food service to residents.
On 10/02/2025, Licensing Program Analysts (LPAs) M. Medina and L. Salazar conducted an unannounced subsequent complaint visit. LPAs introduced themselves, stated purpose of visit and allowed entrance. LPAs met with Executive Director, Mandy Rancour.
During the subsequent visit, LPAs conducted interview with Executive Director, toured kitchen, and obtained additional information. Based on LPA's observation and record review, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.
No deficiencies issued during this complaint visit .
Exit interview conducted. A copy of this report will be provided by email to Executive Director.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction