Complaint Investigation Report

547200844-6-27-2024-24-AS-SMOA-D7VJUS-20240806072158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/11/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240311112418

Staff did not treat resident with dignity or respect

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Michael Herrera, LVN and explained the purpose of the visit and reviewed the elements of the allegations. Administrator Katrina Sinift was not available. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. No evidence was forthcoming to determine that Staff did not treat resident with dignity or respect.

Based on records review and interview of staff, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.