Complaint Investigation Report

547209265-4-12-2024-24-AS-SMOA-D4SM7Q-20240429092151

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/29/2023 and conducted by Evaluator Kelly J. McClurg

COMPLAINT CONTROL NUMBER: 24-AS-20230929093137

Assistant Administrator/House Manager (AA) Steve Valverde

Staff did not treat resident with dignity or respect

An unannounced Complaint visit was conducted on the date & times indicated above by Licensing Program Analyst (LPA) K. McClurg. LPA met with Assistant Administrator/House Manager (AA) Steve Valverde & stated purpose of visit.

Facility training regarding Personal Rights & reporting requirements. Facility Policy & Procedures discussed. Client 1 (C1) not longer at this facility. Prior to Xmas 2023, C1 went to hospital & then was moved to a higher level of care. C1 had begun to display confusion & disorientation akin to some forms of dementia.

The Department has investigated the above allegations & found them to be Unsubstantiated.

Exit interview conducted with AA. Report provided.