Complaint Investigation Report

547206290-5-21-2026-24-AS-SMOA-DUJSAJ-20260529134225

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/17/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260417111044

Staff violated residents personal rights.

On 05/21/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings. LPA introduced self, stated the purpose of the visit, and met with staff Kyle Lopez. Administrator Angel Silva was called and aLPA discuss complaint findings.

During the course of the investigation, the Department conducted interviews, obtained copies of records, and toured the facility. During incident that had occurred, interviews conducted, the alleged staff was not present during the period alleged that staff physically abused the client and violated the client’s personal rights. Therefore, based on interviews conducted and records reviewed, the preponderance of evidence standard has not been met. The above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Administrator.