Complaint Investigation Report

547201120-9-16-2025-24-AS-SMOA-DLTMQF-20250924094839

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/10/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20250910101222

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the allegations listed above. LPA met with facility Administrator, Esmeralda Coronado, and explained the purpose of today's visit.

Regarding the allegation Staff hit a resident. Based on interviews and documents reviewed Resident 1 has been having aggressive behaviors recently including being argumentative with staff and other residents. On 09/09/2025 Resident 1 was involved in an altercation with Resident 2. Resident 2 hit Resident 1 on the head during this altercation. Resident 1 was not hit by facility staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited today Per title 22 Regulations.

Exit interview conducted with facility Administrator, Esmeralda Coronado, and copy of report provided