Complaint Investigation Report

547204082-10-21-2021-24-AS-SPIY-C7ZPE7-20211021111441

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/23/2021 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20210623091210

Resident's responsible person was not notified of residents change of condition.

Staff did not obtain timely medical treatment for resident

Licensing Program Analyst (LPA) Shawna Doucette contacted the facility to commence a complaint investigation. LPA conducted a visit and took COVID-19 pre-cautionary measures. LPA identified herself and explained the purpose of the visit was to deliver findings to Administrator Ricardo Andres.

LPA reviewed client file, medical records/doctor appointments, which show client was taken to the doctor on numerous occassions and responsible party was notified of change in condition.

Although the allegations Resident's responsible person was not notified of residents change of condition and

Staff did not obtain timely medical treatment for resident may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.